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May 20, 2026
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BCST 1030 - Advanced Office Management
Credits: 2
Contact Hours: 2
Description: This course provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include: skills to effectively communicate with customers using business language, developing rapport with customers, problem solving in customer service, telephone skills, and sales skills in the service environment.
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